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Voisus App Note

Why won't my scenario install after I turn on my Voisus server? (#127)

January 21, 2020

ASTi recently discovered a timing error that impacts some Voisus 5.X systems. The timing error occurs each time you turn on the Voisus server, preventing the default scenario from installing in the Voisus web interface. The system recovers shortly after, so you can install future scenarios with no problem.

To resolve this issue, download and install one of the following patches on your Voisus server(s):

Software Version Patch
5.22.5 ace-time-0.1-20200117184121_48213c620d68.el5.i386.rpm
5.29.0 ace-time-0.1-20200109031524_1d18d9076900.el6.x86_64.rpm
5.31.0 ace-time-0.1-20200114170117_68a94b787810.el6.x86_64.rpm

If your software version isn’t listed above, contact

To install the patch on a Voisus server, follow these steps:

  1. Download one of the above patches, and burn it to a CD or DVD. Save the Red Hat Package Manager (.rpm) file to the media’s root directory.
  2. Insert the media into the Voisus server’s drive.
  3. At the prompt, log into the Voisus server’s administrator account. The default username is astiadmin, and the default password is admin.
  4. To mount the media, enter sudo mount /dev/cdrom /media, and press Enter.
  5. To install the patch, enter sudo rpm -Uvh --force /media/file_name, where file_name is the name of the .rpm file. Press Enter.
  6. To unmount the media, enter sudo umount /media, and press Enter.
  7. To eject the media, enter sudo eject, and press Enter. Remove the media from the drive.
  8. To reboot the Voisus server, enter sudo reboot, and press Enter. After the server reboots, installation is complete.