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Why does my ACENet device have a 'Duplicate Device Number' error?

A duplicate device number error occurs in the rare case when two or more ACENet devices on the network have the same device number. This condition will hamper audio communications between the Telestra server and the ACENet devices which exhibit the error. To fix this condition, use the Telestra web interface to assign a new, unique number between 1 and 4096 to the device(s) in question.