FAQs
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- I use to have your Crown® amplifiers, but I recently switched to your Ashly™ amplifiers. What do I need to know?
- Can I Plug Normal Things into Power-over-Ethernet Switches?
- Why does my ACENet device have a 'Duplicate Device Number' error?
- What is a Device Number?
- I received an error while upgrading my ACENet firmware, what does this mean?
- What effect does the number of ACENet devices have on the Telestra server's real-time CPU loading?
- Is there a limit on the number of ACENet devices that can exist on the ACENet network?
- Why does my ACENet device have a 'Channel reservation error'?
- Can multiple Telestra servers share channels on an ACENet device?
- Can multiple Telestra servers co-exist on an ACENet network?
- My switch can be configured to run various advanced protocols such as: 802.1p, 802.1q, port priority, spanning tree, etc. Can I use these protocols? Are they required?
- Can I use VLAN tagging within ACENet?
- I have a large switch (48 ports for example) and would like to use part of that switch for ACENet. Is that feasible?
- Can my Ethernet switch run at 10 or 100Mbps?
- Can I connect my ACU2 and ACE-RIU to the same ACENet switch?
- Do you have a list of approved switches that have been tested by ASTi?
- If a Crown amplifier is present on ACENet, will it support more than one Telestra system?
- Can I daisy chain switches together to extend the distance from the ASTi system to the ACENet audio device (i.e. ACU2/ ACE-RIU)?
- Can I connect a router between my ASTi system and the ACENet audio device route ACENet packets over a WAN?
- Can I use a hub instead of a Switch?
- Can I connect my ASTi system directly to the ACU2 and ACE-RIU?
- There is no audio coming from the ACENet device, what should I check?
- What else do I need if I buy an ASTi radio system?
- What should I consider when designing an ASTi communications and aural cue system?
- What does that HW part number mean?
- Tunability: Are multiple levels of radio behavior/fidelity available?
- How can I reduce the network bandwidth consumption of the radio transmission?
- How does the simulated radio environment work?
- How do I know if the simulated radio is receiving?
- I'm not receiving from another radio, what could be wrong?
- How do I share a simulated radio between two or more operators?
- Can ASTi provide advice and recommendations for speaker cables, and do you have any specific “dos” and “don'ts” related to speaker cables?
- Are Telestra, Voisus, and Solo DIS compliant with Distributed Interactive Simulation (DIS)?
- Can I network ASTi systems?
- How do I minimize network bandwidth usage?
- What effect does network bandwidth have on communications?
- What is the network bandwidth for an active voice stream?
- How can I download secure files from the ASTi File Access Portal?
- I can't log into my Voisus web interface account. How can I unlock my account or reset my password?
- I can’t log into my Telestra web interface account. How can I reset my password?
- What do all these security acronyms mean?
- Where can I find a copy of the ASTi ATO?
- How can I check a particular package's changelog to see if a patch is installed?
- How can I tell what packages are installed on the system?
- PDI, IAVA, CVE, RHSA, etc. What is the difference and what do they mean to me?
- The ASTi SCC Non-Compliance Supplement Report lists PDIs. What is a PDI?
- What does ASTi provide in terms of Information Assurance?
- Does ASTi provide the Red Hat STIG Benchmark, Manual content or SCAP Tools?
- Can I Secure Shell (SSH) into the system? What about SFTP and SCP?
- How can I force stringent password policy compliance right out of the box?
- The OS keeps rejecting my password. What do I need to do?
- I can't log into my Telestra server, Studio, or Voisus server platform. How can I reset my account?
- Why can't I login as root?
- Can I run two Voisus clients on one computer?
- Can all users on a device share the same Voisus client settings?
- Why don't I hear sidetone on my Voisus Client headset?
- How can I share my comm plan?
- Are Telestra, Voisus, and Solo DIS compliant with Distributed Interactive Simulation (DIS)?
- Can Voisus Client radios interact with all other DIS radios on the network?
- How can I change my Distributed Interactive Simulation (DIS) settings to meet Distributed Mission Operations (DMO) requirements?
- What are the effects of the background noise environment when taking spectral plots for Level D certification?
- How can I test the Telestra's memory if my system is acting up?
- How is ASTi planning for obsolescence issues and long-term support on major programs?
- How do I set DIS Entity Attach in Studio
- How do I connect intercom busses across multiple Telestra servers?
- What format do my sound files need to be?
- What are the main differences between the ACE-RIU and the ACU2?
- What is the typical ACENet latency time for voice transmission?
- Can I use more than one source for host control? (Example: Instructor host system and simulation host system with separate IP addresses)
- Can I use the Studio Development Workstation or VM as a stand-alone development platform?
- There is no audio coming from the ACENet device. What should I check? (Telestra)
- What does that T4H or VSH part number mean?
- Why do Voisus clients encounter issues on Windows 11 N?
- Can I run two Voisus clients on one computer?
- Can all users on a device share the same Voisus client settings?
- Why don't I hear sidetone on my Voisus Client headset?
- How do the Voisus Client and Voisus server communicate with each other?
- How can I share my comm plan?
- During the cold start process, are my network settings saved in a backup file?
- In Radio Bridge > Remote Control, why are some status items being displayed as 'Unavailable'?
- What is the Voisus software loading on the client and server?
- How many client operators can connect to one server?
- Can Voisus Client radios interact with all other DIS radios on the network?
